mcwex Privacy Policy

1 Introduction

1.1 mcwex is an online betting and gaming platform operated under the domain https://mcwex.pro, serving players located in Bangladesh. We provide a range of services including cricket betting, live casino games, slot games, bingo, and keno, all accessible via our web platform.

1.2 We recognise that when you use mcwex, you trust us with sensitive personal information. That trust is not something we take lightly. This Policy is designed to be transparent, readable, and informative — not buried in legal jargon. We want you to know precisely what data we hold and what we do with it.

1.3 This Policy should be read together with the mcwex Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the footer of this website. In the event of any conflict between this Policy and the Terms & Conditions regarding data handling, this Policy shall take precedence.

1.4 All references to "personal data" in this Policy mean any information that can directly or indirectly identify you as an individual, including your name, date of birth, email address, mobile number, payment account identifiers, IP address, and device identifiers.

2 Data We Collect

2.1 mcwex collects personal data through several channels: information you provide directly during registration and account management, data generated automatically when you use the Platform, and data received from third-party verification and payment partners.

2.2 The categories of personal data we collect are summarised in the table below:

2.3 mcwex does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where a Player voluntarily discloses health-related information in the context of a responsible gaming support interaction. Such disclosures are treated with the highest level of confidentiality.

3 How We Use Your Data

3.1 mcwex uses the personal data it collects for the following specific purposes:

• Account Management: To create and maintain your mcwex account, process your login credentials securely, and manage your account preferences and settings.
• Identity Verification (KYC): To verify your identity and age in accordance with our responsible gaming obligations, confirm that you are at least 21 years of age, and prevent underage access to the Platform.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer methods, reconcile transactions, and investigate payment disputes.
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, multi-accounting, and any other Prohibited Conduct as defined in the Terms & Conditions.
• Platform Operation: To deliver the games, betting markets, and services you access, personalise your experience based on your preferences, and ensure the technical stability of the Platform.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat, email, or phone, and to maintain records of support interactions for quality assurance.
• Responsible Gaming Monitoring: To monitor your gaming activity for indicators of problem gambling behaviour, enforce self-imposed limits you have set, and proactively reach out if concerning patterns are identified.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement agencies, and maintain records required by law.
• Service Communications: To send you important account notices, security alerts, policy update notifications, and promotional communications (where you have opted in).

3.2 mcwex does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except in the context of fraud detection and responsible gaming monitoring, where automated screening may flag an account for human review.

4 Legal Basis for Processing

4.1 mcwex processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and mcwex — specifically, to provide the betting and gaming services you have registered to use.
• Legal Obligation: Processing for KYC verification, anti-money-laundering screening, and responsible gaming record-keeping is required to comply with applicable legal and regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement is based on mcwex's legitimate interest in operating a safe and sustainable platform, provided that interest does not override your fundamental rights.
• Consent: Where mcwex sends you optional marketing communications or promotional notifications, this is based on your explicit consent. You may withdraw consent at any time by contacting [email protected] or adjusting your notification preferences in your account settings.

5 Data Sharing & Third Parties

5.1 mcwex does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data sharing is strictly limited to the categories described below.

5.2 mcwex may share your personal data with the following categories of third parties, only to the extent necessary for the specified purpose:

• KYC & Identity Verification Providers: Third-party identity verification services that assist mcwex in confirming the identity and age of Players. These providers process data under strict contractual confidentiality obligations.
• Payment Processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and bank transfer partners who process deposit and withdrawal transactions on behalf of mcwex. Financial data shared with these partners is limited to what is technically required to complete the transaction.
• Game Technology Providers: Licensed game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi) whose games are hosted on the mcwex Platform. These providers receive anonymised or pseudonymised session data necessary for game delivery and RNG certification.
• Regulatory & Law Enforcement Bodies: mcwex will disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful regulatory request. mcwex will, where permitted by law, notify the affected Player of such a disclosure.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional secrecy obligations, where disclosure is necessary for the purpose of obtaining professional advice.

5.3 Any third party that receives personal data from mcwex is required by contract to maintain appropriate technical and organisational security measures and to process the data only for the specific purposes agreed with mcwex. mcwex remains responsible for ensuring that such third parties handle your data appropriately.

6 Cookies & Tracking Technologies

6.1 The mcwex Platform uses cookies and similar tracking technologies to operate correctly, analyse usage patterns, and — where you have consented — personalise your experience. A cookie is a small text file placed on your device when you visit a website.

6.2 mcwex uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game view configurations, and notification preferences. Disabling these will not break core functionality but may reduce personalisation.
• Analytics Cookies: Collect anonymised data about how Players navigate and use the Platform, helping mcwex identify areas for improvement. mcwex uses privacy-respecting analytics tools that do not share data with advertising networks.
• Security Cookies: Used for fraud detection and to identify unusual login patterns, helping protect your account from unauthorised access.

6.3 You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in or using core Platform features. mcwex does not use third-party advertising cookies or behavioural retargeting cookies.

7 Data Security

7.1 The key security measures in place at mcwex include:

• SSL/TLS encryption for all data transmitted between your device and the mcwex Platform, ensuring that your login credentials, payment information, and personal details cannot be intercepted in transit.
• Encryption at rest for all stored personal data, including KYC documents, financial records, and account information.
• Role-based access controls ensuring that only authorised mcwex personnel with a legitimate need can access Player personal data, with all access logged and auditable.
• Regular security assessments and vulnerability scanning to identify and remediate potential weaknesses in the Platform infrastructure.
• Two-factor authentication options available to Players to enhance the security of their individual accounts.
• Automated monitoring systems that detect and alert on suspicious login activity, unusual transaction patterns, and potential data breach indicators.

7.2 In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected Players, mcwex will notify affected individuals promptly and take all reasonable steps to contain and remediate the breach.

7.3 While mcwex takes all reasonable precautions, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials confidential and to notify mcwex immediately at [email protected] if you suspect any unauthorised access to your account.

8 Data Retention

8.1 mcwex retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any minimum retention periods required by applicable law.

8.2 The following general retention periods apply:

• Active Account Data: Retained for the full duration that your account remains open and active on the Platform.
• KYC & Identity Documents: Retained for a minimum of 5 years from the date of account closure or the last transaction, in accordance with anti-money-laundering record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of 5 years from the date of each transaction for accounting and regulatory compliance purposes.
• Support Communications: Live chat transcripts and email correspondence are retained for up to 2 years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical & Usage Logs: Server logs and session data are retained for up to 12 months and then automatically deleted or anonymised.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of your account and for up to 3 years after account closure.

8.3 When a retention period expires, mcwex will securely delete or irreversibly anonymise the relevant personal data so that it can no longer be attributed to you as an individual.

9 Your Data Rights

9.1 As a Player whose personal data is processed by mcwex, you have the following rights regarding your data. To exercise any of these rights, contact mcwex at [email protected] with a clear description of your request.

9.2 mcwex will respond to all data rights requests within 30 days of receipt. Where a request is complex or voluminous, this period may be extended by up to an additional 60 days, and you will be notified of the extension and the reason for it.

9.3 mcwex will not charge a fee for handling data rights requests unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied.

10 Children & Minors

10.1 The mcwex Platform and all of its services are intended exclusively for adults who are at least 21 years of age. We do not knowingly register accounts for, or collect personal data from, individuals below this age threshold.

10.2 Age verification is a mandatory step in the account registration and KYC process. Any account found to have been registered by a person under 21 years of age will be immediately closed, all associated balances forfeited, and all personal data related to that account deleted in accordance with Section 8 of this Policy (subject to any legal retention requirements).

10.3 If you are a parent or guardian and believe that a minor under your care has registered an account on mcwex, please contact us immediately at [email protected]. We will investigate and take prompt action, including account closure and data deletion.

11 Third-Party Links

11.1 The mcwex Platform may contain references to third-party payment providers such as bKash, Nagad, and Rocket. When you are redirected to a third-party platform to complete a payment transaction, you are leaving the mcwex Platform and entering a separately operated environment governed by that third party's own privacy policy.

11.2 mcwex is not responsible for the privacy practices or content of any third-party platforms. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of mcwex, particularly your mobile wallet provider and any bank whose services you use for deposits and withdrawals.

11.3 The mcwex website does not contain outbound links to gambling affiliates, advertising networks, or unrelated third-party websites. All links on the mcwex Platform lead to internal pages or to the payment provider interfaces necessary to complete your transactions.

12 Changes to This Policy

12.1 mcwex reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. Material changes — those that significantly affect how your personal data is used — will be communicated to you by a prominent notice on the Platform and, where practicable, by email to your registered address.

12.2 The updated Policy will take effect on the date indicated at the top of the document. Your continued use of the Platform after that date constitutes your acceptance of the revised Policy.

12.3 We recommend that you review this Privacy Policy periodically to stay informed about how mcwex protects your data. The current version is always accessible at https://mcwex.pro/privacy-policy.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how mcwex has handled your personal data, please contact us using the details below. All privacy-related enquiries should be submitted in English for prompt handling by our compliance team.

For responsible gaming data requests — including requests to review or amend your self-exclusion status, deposit limits, or session history — please contact our support team directly via live chat and clearly state the nature of your request so it can be prioritised appropriately.